Christian Jimenez

Where I’ve Made an Impact

theGOcompany logo
Fidelity Investments logo
Always exploring new challenges

About Me

My Expertise

macOS · Windows 10/11 · iOS/iPadOS · Android
Microsoft 365 (Office, Teams, SharePoint) · ServiceNow
Active Directory · Entra ID · CyberArk · McAfee ePO
Jamf · Intune · SCCM · MobileIron (endpoint troubleshooting)
A/V and conference room technology · VIP support
AI tools and automation · PowerShell
Adobe Suite · Photoshop · InDesign · Premiere
Nexthink (endpoint diagnostics and troubleshooting)
Switch-port and VLAN configuration · connectivity troubleshooting

Profile Driven by a passion for technology, I thrive on solving complex problems and taking on new challenges. Self-motivated and resilient, I approach every situation with determination and a calm, solution-oriented mindset, even under pressure. Lately I’ve been building AI tools and automations that make everyday work faster and smarter. My goal is to keep growing and adapting in this ever-evolving technology landscape, contributing meaningfully and staying ahead in a world shaped by innovation.

My skills With over a decade of hands-on experience in enterprise IT, I specialize in diagnosing and resolving complex hardware, software, and access issues quickly and precisely. I take a proactive, customer-focused approach that minimizes downtime and delivers lasting solutions, and I stay calm and adaptable under pressure or when facing something new.

Endorsements

  • "Christian is a hard worker, and a great team player. Any company who brings him on board will benefit from his professional and academic abilities"

    Douglas Tondreau
  • "Christian is an inspiration to his peers - a real great guy, you should definitely hire him"

    Aehsanullah Hashimi

Professional Recognition

Throughout my enterprise IT career, I've received recognition from colleagues for technical problem-solving, responsive support, clear communication, and a commitment to helping others succeed.

Technical expertise

Resolving complex endpoint, access, and connectivity issues.

Customer experience

Patient, approachable support and clear explanations.

Problem ownership

Taking responsibility and following issues through resolution.

Mentorship

Sharing technical knowledge and supporting fellow technicians.

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theGOcompany

theGOcompany logo

I founded and manage theGOcompany LLC, a privately held brand management company overseeing a portfolio of first-party brands. I designed and deployed a multi-agent AI system that manages day-to-day business workflows, including purchasing, vendor communications, and financial reporting, with human approval controls for purchases and escalations. Further details remain confidential.

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Fidelity Investments

Fidelity Investments logo

I provide Tier 2/3 enterprise support across Fidelity’s Smithfield campus, troubleshooting Windows, macOS, mobile, and identity and access issues. I lead regional technology projects like hardware refreshes, A/V upgrades, and return-to-office rollouts, and I create SOPs and knowledge articles. I also mentor junior technicians and help keep executive meetings and VIP events running smoothly.

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Always exploring new challenges

Always exploring new challenges

I’m open to remote IT support and AI-focused opportunities. If my skills align with your needs, let’s connect. I’d love to talk about how I can help your team.